Epilaser Returns, Refunds, and Replacements

We want you to love your Epilaser! If for any reason you’re not completely satisfied, you may return your device within 60 days of delivery for a refund or exchange, subject to the eligibility, inspection, and return shipping rules below. All time periods are measured from the original delivery date. Nothing in this policy limits rights that cannot be excluded under applicable law.

How it Works

1. Eligibility

   • The Epilaser must be returned within 60 days of the original delivery date to qualify for a refund. Qualifying nonworking devices may be replaced after 60 days and up to one year from the original delivery date, as described below.

   • For buyer’s-remorse returns, the device must be in working order and original condition. Return the device in its original packaging with all components. The original-condition requirement does not exclude qualifying product defects that are not caused by the customer.

   • Proof of purchase (order number or receipt) is required.

2. How to Start a Return

   • To start a return, please contact us at Support@epilaser.com

   • Returns must be requested before sending back your Epilaser; items sent without prior approval will not be accepted.

   • Once your return is accepted, we’ll provide instructions and a return shipping label (if applicable).

   Return Address:  Email us at Support@epilaser.com (we’ll confirm the correct physical address when your return is approved).

   • You can always reach us with any return questions at Support@epilaser.com.

3. Damages and Defectives

   • Please inspect your Epilaser upon arrival and contact us right away if it is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

   • Devices not in working order: If a device is not in working order for reasons other than customer-caused damage and is returned within 60 days of delivery, we can issue a refund and will cover the cost of the return shipping label. After 60 days and up to one year from delivery, we will replace a qualifying nonworking device with a working device rather than issue a refund.
     
     Buyer’s remorse: If a device is returned within the 60-day return window and our inspection confirms that it is in working order and otherwise eligible for return, we will deduct the cost of the return shipping label from the refund. No restocking fee will be charged.
     
     Customer-caused damage: If our inspection determines that the device was damaged by the customer, we will not issue a refund or provide a replacement under the nonworking-device policy above. At the customer’s option, we can ship the device back to them.
     

1. Non-Returnable Items

   • Gift cards and final sale items cannot be returned.
     

2. Refunds

   • Once your return is received and inspected, we’ll let you know whether your refund was approved.

   • If approved, a refund will be issued to your original payment method within 10 business days.

   • Standard outbound shipping charges are refundable separately from any applicable return-label deduction; however expedited or express shipping charges are not refunded.

   • Please note: it may take additional time for your bank or credit card company to process and post the refund.

   • If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at Support@epilaser.com

   Refunds on Affirm Purchases

   • If you purchased your Epilaser using Affirm , your refund will be processed back through your Affirm account.

   • Affirm will adjust your loan balance accordingly:

     • If you’ve already made payments, those amounts will be refunded to your original payment method (bank account or debit card linked to Affirm).

     • If you haven’t made any payments yet, the refund will reduce or cancel your upcoming installments.

   • Please note that in the event you paid any interest associated with your purchase that is non-refundable, as it is a financing charge. 

3. Return Shipping

   • For eligible buyer’s-remorse returns, we will deduct the cost of the return shipping label from the refund and will not charge a restocking fee. For qualifying nonworking devices returned within 60 days, we will cover the return shipping label. Customers are not responsible for return shipping costs for defective or incorrect devices. Contact us for shipping instructions for replacements after 60 days or to arrange shipment back of a customer-damaged device.

   • We recommend using a trackable shipping method.