Try Epilaser Risk-Free for 60 Days

We want you to love your Epilaser! If for any reason you’re not completely satisfied, you may return your device within 60 days of delivery for a refund or exchange.

How it Works

1. Eligibility

   • The Epilaser must be returned within 60 days of the delivery date.

   • The device should be, in original condition, and in the original packaging.

   • Proof of purchase (order number or receipt) is required.

2. How to Start a Return

   • To start a return, please contact us at Support@epilaser.com

   • Returns must be requested before sending back your Epilaser; items sent without prior approval will not be accepted.

   • Once your return is accepted, we’ll provide instructions and a return shipping label (if applicable).

   Return Address:  Email us at Support@epilaser.com (we’ll confirm the correct physical address when your return is approved).

   • You can always reach us with any return questions at Support@epilaser.com.

3. Damages and Issues

   • Please inspect your Epilaser upon arrival and contact us right away if it is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

4. Non-Returnable Items

   • Gift cards and final sale items cannot be returned.
     

5. Refunds

   • Once your return is received and inspected, we’ll let you know whether your refund was approved.

   • If approved, a refund will be issued to your original payment method within 10 business days.

   • Standard shipping charges are refundable, however expedited or express shipping charges are not refunded.

   • Please note: it may take additional time for your bank or credit card company to process and post the refund.

   • If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at Support@epilaser.com

   Refunds on Affirm Purchases

   • If you purchased your Epilaser using Affirm , your refund will be processed back through your Affirm account.

   • Affirm will adjust your loan balance accordingly:

     • If you’ve already made payments, those amounts will be refunded to your original payment method (bank account or debit card linked to Affirm).

     • If you haven’t made any payments yet, the refund will reduce or cancel your upcoming installments.

   • Please note that in the event you paid any interest associated with your purchase that is non-refundable, as it is a financing charge.

6. Exchanges

   • Need a replacement Epilaser? We’ll be happy to exchange your device if stock is available.

7. Return Shipping

   • Customers are responsible for return shipping costs unless the Epilaser is defective or incorrect.

   • We recommend using a trackable shipping method.